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general

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I HAVE A QUESTION RELATED TO HEAD SYSTEMS, POWER OR COMMUNICATION SYSTEMS – WHO SHOULD I CONTACT?

All head systems, power and communications purchase, warranty, sales and information related questions should continue to be addressed to Galvion here.

How can I locate a Revision dealer/store that sells Revision products?

You can search for Revision dealers using our Dealer Locator. If you have any questions, contact us at sales@revisionmilitary.com

Are you hiring?

We are always looking for talented people to grow with us, especially in the areas of administration, science and technology, engineering and manufacturing. If you are interested in exploring career opportunities at Revision, you can view our full list of open positions here.

What do I do if I find a counterfeit website, dealer, or product?

Revision takes copyright infringement and counterfeiting very seriously. If you encounter a suspicious product, dealer, ecommerce retailer, or website, please contact customercare@revisionmilitary.com. When relaying your findings, the more information you can provide the better. Any details, such as web links, photos, dealer names, listing information, etc., are of use as we try to combat fraudulent operations, so the more information you provide the better.

What are your NSNs?

A National Stock Number (NSN) is a 13-digit numeric code, identifying all the “standardized material items of supply.” Please click the appropriate link below to view a downloadable PDF.

  • For the U.S. Eyewear NSN list, click here.
  • For the International Eyewear NSN list, click here.

How can I become a Revision dealer?

Please e-mail customercare@revisionmilitary.com and we will forward your request to the appropriate person within our organization.

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purchasing

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What forms of payment are accepted when placing an order through the Revision website?

We accept all major credit cards except Discover card; and we don’t accept PayPal.

How can I access Revision’s catalog?

To view an electronic version of our catalog, click here.

Are your products available for civilian purchase or just to military and government agencies?

All non-APEL eyewear kits and accessories are available to end users. This includes the general public, active and retired military, tactical/law enforcement users, and sports enthusiasts alike.

APEL eyewear kits are only available for purchase by U.S. military personnel.

What if a product I’m interested in is out of stock?

If you are interested in purchasing a product that is currently unavailable, you can sign up to be notified when the product returns to stock by clicking on the notification link on the product page. You will need to log in or create a new account. Once the product returns to stock you will receive an email and can then make a purchase on revisionmilitary.com.

Alternatively, you can place a pre-order for an out of stock product by contacting Customer Care at customercare@revisionmilitary.com or by calling 1-800-383-6049.

For additional information about product availability, contact Customer Care.

Why am I seeing Revision Outdoor products in my Revision Military shopping cart?

If you have an account on both Revision Military and Revision Outdoor using the same email address, your accounts and shopping carts are linked.

So if you log into one of the sites and add something to your cart and then move to the other site and add something to your cart, you will see both items in your cart no matter which site you are currently on. You can also remove items from your cart no matter which site you are on at the time.

How can I check the status of my order?

Your order history is available under the My Account module on Revision’s site, which can be accessed from the navigation pane at the top right of each page. Once you login to your account, go to My Orders to view status and tracking information.

We are also happy to provide you updates on your order through email or over the phone. Please contact Customer Care at customercare@revisionmilitary.com or 1-800-383-6049 for any order status inquiries. To expedite the information retrieval, please provide your order number as a reference when contacting us.

WHAT IS REVISION’S CAGE CODE?

Revision’s CAGE Code is 30VZ5.

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military and law enforcement discounts

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Do you offer military or law enforcement discounts?

We are proud to offer a 30% discount to military and law enforcement personnel site-wide. For online orders, we use ID.me—a secure, easy-to-use identification verification platform—to process all military and law enforcement discounts. You can also place orders over the phone by contacting Customer Care at customercare@revisionmilitary.com or 1-800-383-6049.

What is ID.me?

ID.me is a digital platform that helps people easily prove their identity in order to access online services and benefits. With ID.me, you can verify your group status and gain access to amazing group discounts from hundreds of popular brands. ID.me is also a trusted technology partner to multiple government agencies, providing secure digital identity verification to help government agencies make sure you're you—and not someone pretending to be you—when you request access to government services online. ID.me’s identity platform meets the highest federal standards for online identity proofing and authentication, without compromising access for hard-to-identify groups. ID.me’s technology is used by more than 6 million individuals and 200 partners, including federal and state agencies, healthcare organizations, financial institutions, retailers, and nonprofits. For more information about the ID.me platform and eligibility, go here.

Who is eligible for ID.me discounts?

ID.me is for U.S. military, law enforcement, and first responders only. Eligible customers will select their ID.me category at checkout: Troop ID or First Responder ID.

Troop ID – You are eligible if you are any of the following:

  • Active Duty
  • National Guard
  • Reserves
  • Veterans and Retirees
  • Military Spouses
  • Immediate Military Family Members

First Responder ID – You are eligible if you are any of the following (active or retired):

For a more detailed listing of First Responder eligibility, click here.

All international military and law enforcement users looking to apply the military/law enforcement/first responders discount will need to contact Customer Care at customercare@revisionmilitary.com or 1-800-383-6049.

What are the steps to get my Revision discount through the ID.me system?

From the Revision Military or Revision Outdoor sites, locate the item(s) you would like to purchase and select “Add to Cart.” In the upper right hand corner of the main navigation pane, click on the cart icon to view your cart. Once you are on the “Shopping Cart” page, toward the bottom of the screen you will see a section that says “Get Verified with ID.me.” In this area, you have the option to choose “Responder”—for all law enforcement, firefighter, EMT, or first responder users—or “Troop”—for all military personnel.

Click on the category that applies to you; this will open up a new window and you will be prompted to sign in to your ID.me account. If you do not already have an account, you will need to create one—follow the steps on ID.me to do so and provide the necessary documentation to verify your identity. Once you are successfully signed in and verified, you will be redirected back to the Revision shopping cart and the discount will be displayed in your order summary in the right hand column. From there, you can “Proceed to Checkout.”

Is ID.me secure?

ID.me was created as a security measure. In essence, as the company itself says on their site, the platform is designed “to help make sure you’re you—and not someone pretending to be you.” As such, ID.me provides the strongest identity verification system available to prevent fraud and identity theft, using bank-grade encryption to keep your personal information safe. Hundreds of well-known private-sector companies (like Linkedin, Ford, and USAA) and government agencies (like the U.S. Department of Veteran Affairs and the California DMV) have also chosen ID.me to help keep their customers’ personal information safe. Plus, users are in control of which services and businesses you share your information with, always giving your explicit consent.

What information will I need to provide to get the military/law enforcement discount?

You can choose from several options to verify your identification. For all “Responders”—law enforcement personnel, firefighters, EMTs, and first responders—information such as agencies, certification dates, or registry information can be used to instantly verify group statuses. ID.me checks this information against federal and state databases.

For anyone in the “Troop” category—all military personnel, including active duty and veterans—you can use your existing USAA account to rapidly verify your military status (this is the fastest and most popular verification option on ID.me). You can also enter your service information and ID.me will verify your military service record against multiple databases. Or, if you are serving on Active Duty, in the Reserves, or in the National Guard, you can use your .mil email account to confirm your military service.

For all ID.me users, you can also upload images of official documents to verify your status. The ID.me team reviews document uploads within 60 seconds at a secure U.S.-based facility.

Will I get confirmation that my military, law enforcement discount has been accepted?

Yes. You will received an order confirmation from Revision that will reflect your purchase and the discount applied.

Where can I find more information about ID.me?

The ID.me site has a wealth of information in their FAQs section. ID.me also has a Help site and a chat module build into the footer of their site where you can talk with a representative. For more information about identification verification and eligibility, check out ID.me’s Military and First Responder information pages. If you have any questions related to the Revision storefront, as well as our connection with the ID.me system, you can also contact our Customer Service team directly at 1-800-383-6049 or customercare@revisionmilitary.com.

Does the military or law enforcement discount apply to prescriptions?

We do offer a discounted price on our Rx carriers to military and law enforcement personnel. The discounted price is $69.99 USD (+$9.95 S&H). We also offer discounted prices on the Hellfly prescriptions, but those vary depending on which lens/frame combination you purchase. When filling out the Rx order form, please make a note anywhere on the form that you would like to take advantage of the military/LE discount and we will be sure to apply it to your order.

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shipping

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What is the cutoff for same day shipping?

The cutoff for processing same day shipments is 1:00pm EST, Monday through Friday. If an order is placed after this time, Monday through Thursday, and you select overnight shipping, your order will ship the following business day. Orders placed after 1:00pm EST on Fridays will ship out on Monday. All orders are subject to product availability.

How much does shipping cost?

Shipping rates vary depending on geographic location, and will be reflected in your order summary when you checkout. 

What countries do you ship to?

Orders placed on revisionmilitary.com are eligible for shipping to Argentina, Australia, Austria, Belgium, Brazil, Canada, Chile, Colombia, Denmark, Finland, France, Germany, Greece, Guam, Hungary, Ireland, Italy, Mexico, Netherlands, New Zealand, Norway, Peru, Poland, Portugal, Puerto Rico, Spain, Sweden, Switzerland, Turkey, United Kingdom, and the United States.

Do you ship to APO/FPO, PO Box addresses?

Yes. We ship products ordered via the Revision on-line store to APO/FPO and P.O. Box addresses by way of USPS. We estimate 5 to 14 days for delivery once the order has been shipped. However, some destinations may take longer.

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warranty and returns

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What is your return policy?

Revision wants you to be completely satisfied with your purchase from our website. We are happy to accept returns up to 30 days after original shipping date. To be eligible for a return, product must have been purchased from revisionmilitary.com and be returned in new, unused condition, in original packaging and with all components included. Rx products are not eligible for refund or return as these have been customized.

To begin a Return, please contact Customer Care at customercare@revisionmilitary.com or 1-800-383-6049 to secure a Return Authorization Number. Please note shipping charges may apply on returns and exchanges.

Once your item is received at our facility and has been reviewed, you can expect to receive a refund on the original form of payment within 7-14 days.

What is Revision’s warranty?

Revision Military (“Revision”) warrants its products to be free of defects in material and workmanship for the following periods after the date of first sale from an authorized dealer (the “Warranty Period”):

  • Eyewear: 3 years
  • Fan Goggles: 1 year

Only the original purchaser of a product is eligible for warranty coverage. If a product is found to be defective by Revision, in its sole discretion, Revision's only responsibility shall be limited to repair or replacement of the defective product. Revision will not be responsible for any costs, losses or damages incurred as a result of loss or use of product. Click here for additional warranty information. If you would like to file a warranty claim please e-mail customercare@revisionmilitary.com or contact us toll free at 1-800-383-6049.


Are scratched lenses covered under the warranty?

Scratched lenses are not covered under our manufactures warranty. Replacement lenses for our Sawfly Eyewear System, Desert Locust Goggle, Wolfspider Goggle, Stingerhawk Spectacle and Bullet Ant Tactical Goggle can be purchased from our website, www.revisionmilitary.com, or by calling us toll free at 1-800-383-6049.

How can I acquire replacement parts?

Replacement parts, including a wide variety of replacement lenses as well as Sawfly frames and StingerHawk frames, can be purchased on the Revision website.

For all other replacement part inquiries, contact Customer Care at customercare@revisionmilitary.com.

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contacts

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Who do I contact regarding Media Ad Placements?

Who do I contact regarding Public Relations opportunities?

Who do I contact for general inquiries?

For questions about orders, shipping, and returns contact Customer Care at customercare@revisionmilitary.com. For product information and general inquiries, contact info@revisionmilitary.com.

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sponsorship and donations

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Requesting a donation or seeking sponsorship?

Please contact our Donations team at donations@revisionmilitary.com.

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eyewear sizing

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How do I know what size Sawfly I own?

There are several ways to determine the lens size that you have. Remove the nosepiece from your eyewear; look at the curve on the lens where the nosepiece fits: On the small and regular sized Sawfly lens, there are two sets of notches—one at the bottom and one at the center of the curve. On the large size Sawfly there is only one set of notches. You can distinguish between regular and small using the markings on the lens. On the inside of the lens, above the nosepiece, laser etched next to the Revision logo and the Z87 mark, the small Sawfly lens has a “+SH”; the regular has only “+S.” For further assistance, reference our Sawfly Lens Size Guide, found here.

Will a Sawfly regular size lens fit into a large Sawfly frame? Will a StingerHawk regular size lens fit into a large StingerHawk frame?

The Sawfly small and regular size lenses are only compatible with the regular size Sawfly frame. The size large lenses are only compatible with the size large frame. The same goes for StingerHawk lenses and frames—regular lenses fit in regular size frames and large lenses fit with large frames.

How do I know what size Sawfly or StingerHawk I need?

Our Sawfly Eyewear System comes in sizes small, regular, and large. We recommend the size small to people who have a hat size between 6 1/2 and 6 7/8. The regular is recommended for people who have a hat size between 6 3/4 and 7 3/8 and the large is recommended for people with a hat size between 7 1/4 and 7 1/2. To view our Sawfly Sizing Guideline, click here. Our StingerHawk Eyewear System comes in sizes regular and large. We recommend the size regular to people who have a hat size between 6 3/4 and 7 1/2. The large is recommended for people who have a hat size between 7 1/8 and 7 7/8. To view our StingerHawk Sizing Guideline, click here.

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eyewear product care and maintenance

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Is there anything I can do to prevent my lenses from fogging?

Revision lenses are manufactured with a coating that helps fight both fogging and scratching. However, another great tool is our Anti-Fog Cloths. The Revision Anti-Fog Cloths use advanced nanotechnology to help keep the lenses from fogging up. They are sold in a carton of 3 on our website and each cloth can be reused up to 25 times.

What is the best way to clean my lenses?

Besides using our lens cleaner, we also recommend using a diluted solution of warm water and dish soap. Wash, rinse and let air dry.

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rx

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How do I fill my Rx Carrier with my prescription?

We suggest the following three options:

  1. Have your prescription filled by any licensed optician. To do this you will need to purchase one of the Rx Carrier Kits from one of our licensed dealers or directly through Revision, and take the frame to your optician for fulfillment.
  2. Have your prescription filled by Revision. Simply complete the Rx Fulfillment Form and fax it back to us. The $99.99 USD flat rate includes the prescription & Carrier. It takes approximately 2 weeks from the time we receive your order until it is shipped.
  3. If you are active military, please visit your on-base optometry clinic, where you can obtain a filled Rx Carrier through the SERTS Program. Active, Reserve, and National Guard members can also have their prescription filled for free through the Naval Ophthalmic Support & Training Activity (NOSTRA). To learn more, click here.

Can I wear your eyewear over my eyeglasses?

We recommend that you do NOT wear eyeglasses under your Revision Eyepro. We go to great lengths to ensure the ballistic capabilities of our eyewear. Wearing regular eyeglasses under your Revision eyewear puts your safety at risk. Because, while Revision frames and lenses are able to withstand ballistic impact, your regular eyeglasses very probably cannot, and could shatter, potentially causing serious eye injury, blindness or even death. Please see the information above regarding our Revision prescription options.

Does the $99.99 cost to fill the carrier include the carrier itself or is that additional?

The $99.99 USD cost includes the prescription lenses as well as the Rx carrier vision correction system itself. You will receive your order with the lenses already in the carrier. The Rx Carrier and Rx Carrier Connector System are the same price.

What’s the difference between an Rx Carrier and an Rx Carrier Connector System?

The regular Rx Carrier is compatible with StingerHawk and Sawfly spectacles. This Rx Carrier is simply the frame with the prescription lenses and this connects directly to the nosepiece of the spectacles as is. The Rx Carrier Connector System is comprised of the regular frame with the prescription lenses plus a detachable connector piece that enables attachment to the nosepiece. The Rx Carrier Connector System is used with Desert Locust Goggles, Wolfspider Goggles, and Asian Locust Goggles.

Do you recommend any opticians?

We cannot recommend any specific opticians. However, we do have a form to help your optician fill your prescription and cut the lenses in accordance with the shape and contours of your desired eyewear product.

Does the SnowHawk Cold Weather System have a different Rx Carrier System?

Yes. The SnowHawk Rx Carrier Connector System is similar to the Rx Carrier Connector System used for other Revision Goggles, but the connector piece is slightly longer and thicker to suit the particular shape of the SnowHawk Goggle.

Are you able to fill a bifocal prescription?

We are unable to fill a bifocal lens as you would need to be onsite for the measurements that these prescriptions require. We are able to fill a single vision prescription only. You can certainly purchase the blank prescription carrier frame and bring it to your local optometrist where they can take your measurements and fill your bifocal lens prescription on site. The cost to purchase the blank prescription carrier would be $24.99 USD (+S/H). This can be purchased directly from our website, www.revisionmilitary.com, or by contacting Customer Care toll free at 1-800-383-6049.

What are your prescription options, and what are their limitations?

The Rx Carrier can accommodate a single vision prescription that is +11 through -11, and is compatible with our Sawfly Spectacle, StingerHawk Spectacle, Desert Locust Goggle, Bullet Ant Goggle, and Wolfspider Goggle.

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eyewear miscellaneous

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Are there different types of lenses for low-light light?

We offer a variety of lens tints for all of our eyewear products. Most of our eyewear systems have lens options that are specifically designed for low-light conditions, specifically, yellow high-contract lenses and vermillion high-contrast lenses.

What is the maximum range in temperature that the SnowHawk Cold Weather Goggle System can sustain?

We test our products per the military standard (MIL-PRF-32432(GL)) which requires no loss of function after exposure at -60F and 160F.

Does the balaclava come in different colors/different camouflage?

The balaclava standard offering is in black and white. Revision can investigate different colors/camouflage should the quantity warrant it. Please email customercare@revisionmilitary.com for more information.

How does the balaclava connect to the SnowHawk Cold Weather Goggle?

The SnowHawk Cold Weather Goggle utilizes Anon’s proprietary MFI Technology (Magnetic Facemask Integration). The four magnetic connection points make sealing your balaclava to your goggles a snap, and provides a long-lasting connection. The reinforced perforated O2 vents keep you fully covered and fog-free.

Does Revision eyewear have UV protection?

Yes. All of Revision’s spectacles and goggles have 100% UV-A, UV-B, and UV-C protection.

How do I know if the balaclava is magnetically attached to the goggle?

When attaching the magnetic strip of the balaclava to the bottom of the goggle frame, an audible click can be heard once the magnets have engaged.

How do I change out ShadowStrike lenses?

ShadowStrike Sunglasses feature a unique nosepiece mechanism that makes changing out the dual lenses fast and easy. Follow the step-by-step instruction on this guide

How do I remove the MFI Carrier from the MFI Balaclava so I can wash it?

If you look carefully at the inside of the mask, you will see two small holes on each side that you can carefully slide the carrier out of. We recommend that you machine wash in cold water using Permanent Press Cycle or hand wash using a mild detergent that does not contain optical brighteners or fabric softeners and rinse completely. Do not use chlorine bleach. Hang to dry.

What protective standards does Revision eyewear meet?

Revision’s spectacles and goggles are tested to a number of international protective standards: principally, ANSI Z80; ANSI Z87.1-2010; MIL-PRF-32432, clause 4.4.3.3.4; MIL-PRF-32432, clause 4.4.3.3.5, and EN166. Each has its own set of controlled tests that designate the level of protection users can expect when using the eyewear in the field. All of Revision’s spectacles and goggles meet ANSI Z87.1-2010. This standard covers a wider range of protective eyewear, including eyewear used for everyday handywork and construction, sunglasses with protective lenses, and eyewear used in certain military and tactical situations. The MIL-PRF standards are set by the U.S. military; these certify eyewear for use in the harsh and extreme conditions of the battlefield. Therefore, MIL-PRF standards are more stringent. MIL-PRF also draws a distinction between protective spectacles and protective goggles.

Typically, protective goggles offer greater protection than spectacles, however, Revision’s Sawfly spectacle system and StingerHawk system meet or exceed both MIL-PRF-32432, clause 4.4.3.3.4 for spectacles and MIL-PRF-32432, clause 4.4.3.3.5. for goggles. Additionally, for eyewear used outside the U.S., Revision tests against EN 166 to capture testing measures not covered by U.S. testing standards but required in other regions of the world. Specific protection level information can be found on the specs sheet for each eyewear product on Revision’s site.

What is APEL UPLC?

The Universal Prescription Lens Carrier (UPLC) list is a subset of the APEL list. UPLC lenses offer rims that hold prescription lenses in the protective eyewear. Revision’s SnowHawk and Desert Locust goggles, as well as Sawfly and StingerHawk spectacles are all APEL UPLC compatible.

Do you sell Desert Locust Thermal Lenses?

We do not currently sell thermal lenses for the Desert Locust Goggle System. Please contact Customer Care at customercare@revisionmilitary.com or 1-800-383-6049 if you have additional questions about Desert Locust Lenses or thermal lenses.

What is the difference between ShadowStrike Sunglasses and Hellfly Sunglasses?

Both ShadowStrike and Hellfly Sunglasses are dual lens ballistic eyewear that provide UV-A-B-C protection. However, beyond stylistic differences, there are several distinctions between the two lines. ShadowStrike Sunglasses have increased ballistic capabilities and feature Revision’s OcuMax™ Plus anti-fog and scratch-resistant coating. Unlike Hellfly, ShadowStrike Sunglasses also have interchangeable lenses and, like Revision’s Sawfly and StingerHawk spectacles, can be connected to a strap (which comes included in ShadowStrike kits). Hellfly Sunglasses have overmolded (rubber) arms, whereas ShadowStrike has low-profile arms designed for use with comms systems and helmets.

Can I purchase the SnowHawk balaclava separately?

Yes, the SnowHawk balaclava with Magnetic Facemask Integration can be purchased on its own by contacting Customer Care at customercare@revisionmilitary.com or 1-800-383-6049 to place an order.

What is APEL?

The Authorized Protective Eyewear List (APEL) is an exclusive Qualified Products List (QPL) of manufacturers who have had their products examined and tested and who have satisfied all applicable qualification requirements; specifically, with regard to APEL, all the listed eyewear meets or exceeds Army standards for ballistic protection. Revision’s SnowHawk and Desert Locust goggles, ShadowStrike Sunglasses, as well as StingerHawk and Sawfly spectacles, are listed on APEL.

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certifications

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Where can I find the EU Declaration of Conformity?

Here is our EU Declaration of Conformity documentation.

Is Revision ISO (International Organization for Standardization) certified?

Revision has been assessed and approved by National Quality Assurance, U.S.A., against the provisions of ISO 9001:2015, certifying the company's Quality Management System. Click here to view Revision's ISO 9001:2015 certificate.

Where can I find the Flow Down Provisions?

© 2017 Revision Military. All Rights Reserved